Client Relationship Manager - Lending

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The Securities Lending Operational department based in Glasgow is responsible for supporting the trading activities of the business and currently there are over 30 employees. The department comprises of Lender Services and Middle Office.

Operations is one of the largest divisions in the firm and has diverse responsibilities, including correctly settling and recording millions of transactions per day, identifying and mitigating all operational risks, developing strong client relationships and partnering with technology to realize the full potential of IT and e-solutions. Throughout, the Operations department continually seeks ways to improve while actively supporting the development of new businesses, structures and markets.

The roll is all about:

  • Serve as the primary point of contact to Borrowers and Lenders (clients) of securities. This includes working with other areas who also have contact with the clients and acting as a point of escalation for any issues
  • Ensure Morgan Stanley is not exposed to Lenders and that any exposures are understood and agreed with Credit
  • Pre-match trades and perform failing trade management
  • Perform daily cash and stock reconciliation ensuring Morgan Stanley-s books and records match external positions
  • Work with IT to develop, test and rollout new client technology solutions
  • Handling various administrative duties

About you:

  • A good aptitude for working in a demanding, fast paced environment
  • An ability to handle high volume workloads and prioritisation skills
  • A flair for learning new functions/systems quickly
  • Flexibility with regards to hours worked
  • A good approach to change management on account of the team-s continual growth and development
  • Strong communication skills as you will be expected to develop relationships with clients
  • Fast learner
  • An understanding of escalation
  • An ability to handle working in a pressurized environment
  • A desire to question existing procedures and continually seek to improve processes
  • Ability to work unsupervised
  • A desire to go -above and beyond- daily responsibilities - seek to problem solve
  • Strong sense of accountability
  • Risk management skills
  • Leadership skills
  • Organizational skills
  • Ability to work across silos where required

Given the continued spread of COVID-19 (coronavirus), all interviews will be conducted by phone or virtual connection to protect our candidates and employees.

For further information contact Stuart Ringland on (0141) 530 4333 or email

18 May 2022
Financial Services
Investment Operations
up to £39,000 + Bonus + Benefits
0141 530 4333