Client Associate – Financial Services Operations

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An excellent opportunity to join the expanding SWAP Allocations team within the Prime Brokerage Operations function of our Glasgow Financial Services client.  

The Swap Allocations team provides direct client coverage and each team member is responsible for their own client portfolio. As an Associate in the team, you will support a number of key processes including break investigation, fails investigation and various other trade related activities. As this is a crucial client facing role, you will also be responsible for making client process improvements which ultimately supports both the business and the client.

The role is all about…

  • Owning the daily management and client relationships for Global Clients. Taking responsibility for providing first class service and break resolution for a number of clients over various products for global markets.
  • Working closely with Global Stakeholders including the Trade Support teams, Trading Desks, the Business Units and senior management across the firm
  • Liaising/communicating with Global stakeholders and various operational groups
  • Planning and organising of project, initiatives and team testing
  • Providing reporting /information to management and key stakeholders
  • Process management of various client related functions such as trade amendments, client queries & reporting within specified timescales
  • Ensuring procedures are accurate, relevant and adhered too
  • Pro-actively contributing towards the drive to improve process efficiency through root cause analysis
  • Identification and timely escalation of risk items to management

About you....

You will have a background in Financial Services within Investment Operations, a Clearing House or Exchange and possess the following skills and attributes:

  • Strong verbal and written communication skills
  • The ability to establish and build effective working relationships with local and global colleagues
  • Ability to manage and prioritise workload and work to deadlines
  • An understanding of risk management and escalation
  • High levels of accuracy and numeracy
  • The utilization of analytical and investigative skills to a successful conclusion.

Salary up to £38,500 + Bonus + Group Benefits.  For further information contact Stuart Ringland on (0141) 530 4333 or email

16 May 2022
Financial Services
Investment Operations
up to £38,500 + Bonus + Group Benefits
0141 530 4333